User guides typically provide instructions for completing tasks that a product or system was designed to accomplish. My approach to writing user guides involves analysis of the audience, analysis of the task, and consideration of the best possible way to organize the material. As a trained technical writer, I consider the readers perspective, the intended audience, and produce information that is accessible and well organized.
Effective training manuals allow the reader to carry out a specified task. I can work with your subject matter experts to design and prepare training materials based on your instructional needs. This involves applying principles of a cognitive learning model during design and preparation.
Policies and Procedures
Policies and Procedures documents provide important links between an organizations vision and its day to day operations. I can prepare effective policy and procedure documents, based on your needs, on a wide variety of issues.